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digiGate Frequently Asked Questions

Will digiGate work on my gates?
digiGate will work on any automatically closing electric gates with or without sensors. digiGate does not however currently work with electric gates that feature separate open and close buttons.

Will digiGate work on my garage?
digiGate will work on any garage that features a switch/button.

Can I still use my remote controls/pin pad?
Yes. digiGate is a bolt on product that works alongside all existing manufacturer controls.

What is a GSM dongle?
GSM is is a mobile connection method. When you purchase your digiGate you can also select the optional USB GSM dongle which allows you to open your gates/garage by calling it with a phone. You simply insert a valid SIM card*, plug the dongle in your digiGate and add valid phone numbers through the web app. No mobile app is required.
*SIM must be active, have credit loaded and voicemail disabled.

How many users can use the digiGate?
There are no limit to the amount of users you can add to your digiGate.

Will the digiGate app work on my phone/tablet?
The digiGate app requires iOS 8 or above for Apple products and Jellybean (API level 16) for Android. Currently only iOS (Apple) and Android devices are supported.

Where should I position my digiGate?
Your digiGate needs to be positioned horizontally with the logo the correct way up. We supply 1m of switch cabling to get you up and running so aim to fix the digiGate around half a metre away from your switch. You can use any length regular low-voltage cable for Garage or Gate control and mains-voltage cable for mains voltage switching devices.

Is digiGate waterproof?
No, digiGate needs to be positioned somewhere dry, away from any water.

How long is the digiGate warranty?
The digiGate limited warranty is 1 year. You can find out more here.

Does digiGate require an Internet connection?
Yes. In order to control digiGate with the mobile app an Internet connection is required. The digiGate web app also requires an Internet connection for calendar and weekday timings. You can connect to the Internet with the digiGate Ethernet , WiFi or 3G dongle connection types. Please note WiFi and 3G dongle methods cost extra.

Is digiGate future proof?
Yes. digiGate is always expanding with new features with the free updates via the cloud.

Will digiGate work in my country?
digiGate works everywhere. We will send you a relevant power supply for your location.


Troubleshooting

I do not have an ethernet/WiFi connection where I will be placing my digiGate.
We recommend you purchase an ethernet-over-power adapter to get an Internet connection at the location of your digiGate or purchase our USB GSM Dongle with a data SIM card inside to run digiGate on a mobile network.

My gates/garage is not responding to the digiGate.
The digiGate uses internal relays that make a click sound when controlling your device. If you do not hear a click sound but get a message on your web or mobile app saying your device should be open/on, please contact support for further analysis. Alternatively, please ensure all cabling is securely fitted and try restarting your digiGate with the web app.

My digiGate GSM USB module is not working.
Please ensure you have your GSM USB module plugged in before switching on your digiGate and you purchased a sim with an operator that works in your area. Please also ensure the module flashes blue, signalling the sim card inside is inserted properly and has reception.

I have had a powercut and my digiGate is not responding.
After a powercut occurs, the digiGate will take a few minutes to boot up again. If you have a GSM dongle in your digiGate, please allow slightly longer for this to boot up and retrieve a network signal again. If your digiGate does not respond after longer than 10 minutes, please reboot your digiGate by turning it off and on manually using the power socket. If your digiGate still fails to respond, please check your network is up and running correctly.


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